Terms & Conditions

These terms and conditions ("Terms") govern your use of the website Metro Bharat (https://metrobharat.com) operated by Metro Bharat. By using this Website, you agree to comply with and be bound by these Terms.

Use of Website

You may use the Website for personal, non-commercial purposes only. You agree to:

• Use the website only for lawful purposes and in accordance with these Terms
• Not use the website for any illegal or unauthorized purposes
• Comply with all applicable local, state, national, and international laws
• Provide accurate and complete information when booking services
• Respect the intellectual property rights of Metro Bharat and third parties

User Account & Registration

To access certain features of our service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

Service Information & Booking

By booking a service, you agree to be present at the specified location during the scheduled time and provide necessary access to complete the service.

Pricing and Payment

• Currency: All prices are in INR (Indian Rupees) and may change without prior notice
• Payment Methods: We accept debit/credit cards, UPI, online wallets, and bank transfers
• Cash on Delivery: COD may be available in selected regions for certain services
• Additional Charges: You agree to pay all applicable charges, including taxes and service fees
• Price Changes: Prices may be updated without notice, but confirmed bookings honor original pricing

Service Delivery & Completion

We provide home services with estimated completion times. Service timelines may vary based on:

• Complexity of the service required
• Service provider availability
• Weather conditions and traffic
• Customer location and accessibility

Metro Bharat is not responsible for delays or issues caused by factors beyond our control.

Cancellations & Refunds

See our Return & Refund Policy for detailed information about refunds, re-services, and complaint resolution.

Intellectual Property

All content on this website (text, graphics, logos, images, software, etc.) is the property of Metro Bharat or its licensors and is protected by applicable copyright and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without explicit written permission from Metro Bharat.

Limitation of Liability

Indemnification

You agree to indemnify and hold harmless Metro Bharat and its team from any claims, damages, or expenses resulting from your misuse of the Website, violation of these Terms, or infringement of any third-party rights.

Governing Law

These Terms are governed by the laws of India. Any legal disputes will be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

Modification of Terms

Metro Bharat reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Website after changes indicates your acceptance of the updated Terms.