Your satisfaction is our priority
At Metro Bharat, we are committed to providing high-quality home services. If you are not satisfied with the service provided, we offer a comprehensive resolution process to ensure your concerns are addressed.
Our Promise: We stand behind the quality of our services and will work with you to resolve any issues within 48 hours of service completion.
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
Once we receive your returned item, we will inspect it and approve or reject the return within 2 business days.
Within 48 hours of service
We review within 24 hours
Action taken within 48 hours
You can raise a complaint for the following issues:
Once your return is approved, your refund will be initiated to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.
Important: If more than 15 business days have passed since we approved your return and you haven't received the refund, please contact us.
Refund Timeline: Approved refunds will be initiated to your original payment method within 5-7 business days. Please note that your bank or payment provider may take additional time to process the refund.
In many cases, we prefer to resolve issues through re-service rather than refunds:
Please note: Refunds may not be applicable in the following situations:
For any questions about returns and refunds, or to raise a complaint, please contact us: